Google Cloud CEO Says AI Will Create Opportunities, Not Replace Jobs

New Delhi, Oct 13, 2025: Google Cloud CEO Thomas Kurian has assured that artificial intelligence (AI) will empower workers rather than replace them, helping boost productivity and open new opportunities in the technology sector. Speaking in an interview with tech newsletter Big Technology, Kurian dismissed fears that AI could lead to large-scale job losses, emphasizing that the technology is designed to enhance human capabilities, not remove people from the workforce. Kurian cited Google’s Customer Engagement Suite, a set of AI-powered tools for customer service, as a clear example. Many clients initially worried that these AI solutions would make customer service agents redundant. However, Kurian explained that the tools handle minor queries that previously required human attention but were often overlooked. Instead of reducing staff, companies using the suite have been able to expand capabilities, allowing employees to focus on more complex tasks and improving overall productivity. “Almost none of our clients have had to let anyone go,” Kurian said. “AI is not about replacing humans. It is about giving people the tools to achieve more than before.” The technology enables businesses to engage with customers more efficiently, improving both service quality and employee effectiveness. Kurian’s perspective aligns with Google CEO Sundar Pichai, who earlier reported that AI tools have increased productivity among engineers by around 10 percent. AI assists in repetitive and routine coding tasks, freeing engineers to focus on creative, strategic, and high-value work. This collaboration between humans and AI is expanding the scope of what teams can accomplish and making processes faster and more efficient. Alphabet’s latest data supports this optimism. More than 30 percent of Google’s new code is now generated by AI, up from 25 percent a year earlier. According to Pichai, this does not signal a shrinking workforce; instead, it demonstrates a workforce that is more capable and effective, leveraging AI to achieve results that were previously difficult or impossible. Both Kurian and Pichai believe that AI will create new jobs and opportunities in technology. By reducing repetitive work and increasing efficiency, AI enables engineers, developers, and other professionals to focus on innovation, design, and problem-solving. Google plans to hire additional engineers in the coming year, highlighting that AI is not a threat to employment but a tool to enhance productivity and creativity. Kurian emphasized that AI should be viewed as an enabler rather than a replacement. He believes businesses and workers who embrace AI will see better outcomes, higher efficiency, and new avenues for growth. By combining human intelligence with AI tools, companies can push the boundaries of innovation while keeping the workforce engaged and empowered. In conclusion, AI at Google is helping people work smarter, not replace them. It is creating more opportunities, improving productivity, and enabling workers to focus on tasks that require creativity and human insight, offering a hopeful vision for the future of technology jobs. AI Will Boost Jobs and Creativity, Says Google Cloud CEO Google Cloud CEO Thomas Kurian says AI is not here to replace jobs but to help people work smarter and achieve more. He explained that AI tools, like Google’s Customer Engagement Suite, handle routine tasks so employees can focus on complex work. Productivity among engineers has risen, with AI now generating over 30 percent of new code at Google. Both Kurian and Google CEO Sundar Pichai believe AI creates opportunities, improves efficiency, and supports innovation. Instead of cutting staff, companies can expand roles and let humans focus on creative, strategic, and high-value tasks.